Terms of sale
Last updated on
This English version is provided for convenience; the French version is the only legally binding text. These terms govern the sale of PawMatch’s paid options. Publishing and viewing listings remain free of charge; only the options described below are paid.
Seller
- Name: to be completed
- Legal form: to be completed
- SIREN (French business registration number): to be completed
- Address: to be completed
- Intra-Community VAT number: to be completed
- Contact: to be completed
Offers and prices
Prices are shown in euros, inclusive of all taxes (VAT of 20% included). The price displayed before payment is the price paid.
| Offer | Duration | Price incl. VAT |
|---|---|---|
| Promotion | 7 days | €4.90 |
| Promotion | 30 days | €14.90 |
| Breeder Pro subscription (3 simultaneous promotions included) | Monthly, tacitly renewed | €19.00 per month |
The Breeder Pro subscription is reserved for breeders whose professional card has been verified by PawMatch. Paying does not change the publication rules in any way: private owners may only publish male dogs, whichever option is purchased.
What the promotion includes
A promoted listing is displayed at the top of the first page of search results, marked “Sponsored”. No more than 3 listings are promoted at the same time; if more listings are eligible, they rotate every hour. Promotion is exposure, not a guarantee: PawMatch guarantees neither a number of views, nor of contacts, nor that a mating will take place.
Only a published, available and compliant listing can be promoted. A listing that is withdrawn, made unavailable or suspended by moderation is no longer displayed, including during a paid promotion period. Purchases for the same listing are added one after another, up to 90 days in advance.
Order and payment
The order is concluded when payment is confirmed. Payment is processed by Stripe, an authorised payment service provider; PawMatch neither receives nor stores your card number. An invoice is issued for each payment and remains available under My account › Billing.
Before any payment, you must accept these terms and request immediate performance of the service, acknowledging that you lose your right of withdrawal (see below). Both acceptances are recorded together with the version of the terms in force.
Right of withdrawal
You normally have 14 days to withdraw from a distance purchase. However, the promotion and the subscription are services that are fully performed as soon as they are activated, which happens immediately after payment at your express request. In accordance with Article L221-28, 13° of the French Consumer Code (Code de la consommation), you then waive your right of withdrawal.
This waiver does not apply if you do not tick the corresponding box: payment is then not possible. It does not deprive you of your rights in the event of a non-conforming service or a service that is not provided.
Subscription term and cancellation
The subscription is monthly and is tacitly renewed each month at the same price until it is cancelled. You may cancel it at any time under My account › Billing: cancellation takes effect at the end of the period already paid, with no further charge, and the included promotions remain active until that date. No pro rata refund is made for the current period.
If a payment fails, the subscription becomes “unpaid” and the included promotions are suspended until the situation is regularised; it is cancelled if payment is not regularised after Stripe’s reminders. A price change is notified to you at least 30 days before it applies and only applies from the next renewal.
Refunds
If a promotion cannot be provided through our fault (technical failure, invoicing error), we extend it or refund it. If your listing is removed by moderation following a breach of the rules of the website, the remaining period is not refunded. A refund appears on your invoice (credit note) and the corresponding promotion ends.
For any request, write to to be completed stating the invoice number.
Personal data and retention of invoices
Payment data is processed by Stripe, which is the data controller for card data. PawMatch retains orders and invoices for 10 years (accounting obligation), as well as proof of your acceptance of the terms; these items are retained even after the account is deleted. See the privacy policy.
Complaints, mediation and governing law
Any complaint may be sent to to be completed. In the event of an unresolved dispute, you may have recourse free of charge to the consumer mediator: to be completed. You may also use the European online dispute resolution platform. These terms are governed by French law.
Change history
- First version of the terms of sale (promotion, Breeder Pro subscription).